How to cancel Dropbox Plus, Essentials and Professional
Cancel from Manage account → Cancel plan on dropbox.com; you drop to Dropbox Basic (2 GB) at the end of the billing cycle.
Software and cloud · Regions: CA, US, UK, EU, AU · Last verified 2026-09-28 against Dropbox Help: Cancel a Dropbox individual plan
Steps
Open your account
Sign in at dropbox.com, click your avatar (bottom left) and choose Manage account.
Cancel plan
Select Cancel plan.
Confirm
Choose a reason and select Continue canceling.
Other ways you might be billed
Bought in an app store
- If you upgraded through the Apple App Store or Google Play, cancel in that store.
What happens after you cancel
- Your account changes to Dropbox Basic (2 GB) at the end of the billing cycle.
- Deleting the app doesn't cancel the plan.
Refund and trial tips
Based on Dropbox Plus, Essentials and Professional's help page
- Dropbox also lists postal addresses for cancelling by mail if you can't sign in.
- Dropbox has a separate help page for cancelling a free trial (help.dropbox.com/plans/cancel-free-trial).
General tips from Reclamly
- Check how you're billed first: subscriptions paid through Apple, Google Play, PayPal or your phone company must usually be cancelled there.
- Keep the confirmation email or a screenshot of the final screen until the next billing date has passed without a charge.
- Set a reminder a couple of days before any free trial ends.
Source
Reclamly isn't affiliated with Dropbox Plus, Essentials and Professional. Menus change: if a step doesn't match what you see, follow the official page linked above. See all cancel guides.