How to cancel Dropbox Plus, Essentials and Professional
Cancel from Manage account → Cancel plan on dropbox.com; you drop to Dropbox Basic (2 GB) at the end of the billing cycle.
Software and cloud · Regions: CA, US, UK, EU, AU · Last verified 2026-09-28 against Dropbox Help: Cancel a Dropbox individual plan
We'll cancel Dropbox Plus, Essentials and Professional for you
Tell us your email and we'll handle the cancellation, then check if you're owed a refund for unused time.
Free to start, no card. You only pay a share of what we actually get back for you.
Also paying for device cover? See how to cancel AppleCare.
Steps
Open your account
Sign in at dropbox.com, click your avatar (bottom left) and choose Manage account.
Cancel plan
Select Cancel plan.
Confirm
Choose a reason and select Continue canceling.
Other ways you might be billed
Bought in an app store
- If you upgraded through the Apple App Store or Google Play, cancel in that store.
What happens after you cancel
- Your account changes to Dropbox Basic (2 GB) at the end of the billing cycle.
- Deleting the app doesn't cancel the plan.
Refund and trial tips
Based on Dropbox Plus, Essentials and Professional's help page
- Dropbox also lists postal addresses for cancelling by mail if you can't sign in.
- Dropbox has a separate help page for cancelling a free trial (help.dropbox.com/plans/cancel-free-trial).
General tips from Reclamly
- Check how you're billed first: subscriptions paid through Apple, Google Play, PayPal or your phone company must usually be cancelled there.
- Keep the confirmation email or a screenshot of the final screen until the next billing date has passed without a charge.
- Set a reminder a couple of days before any free trial ends.
Source
Reclamly isn't affiliated with Dropbox Plus, Essentials and Professional. Menus change: if a step doesn't match what you see, follow the official page linked above. See all cancel guides.